All of the products sold in the Slim Express Online Shop are of the highest quality.
We use PayPal, the world leader in online transactions, to prosess your payment.
We pride ourself on a fast, reliable service with excellent after sales care.
We know that you will be pleased with your purchases from slimexpress.co.uk. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at slimexpress.co.uk, we’ll issue a full refund for the product to your original payment method. Please note this policy has some limitations.
Need to return an item?
You can request a return using our easy to use returns online form.
In addition to this policy you should also refer to our general Terms and Conditions of Sale.